MailMyStatements Blog

Did you know that many people delay paying their medical bills because  they’re confused  by the patient statement? How many hours does your staff spend on the phone answering billing questions from your patients? There are many things to juggle when you’re running a medical practice, and redesigning your patient billing statement probably isn’t at the top of your priority list. But don’t underestimate what a good patient statement design can do for your practice. It’s the little hinge that moves a big door! A visually appealing patient statement can help you get more patients to pay their bills on time, lower operating costs, and improve cash flow — you can’t afford to ignore your patient statement design. How Patient Statement Design Can Benefit Your Medical Practice When you invest in creating  an effective patient statement design , you can reap the benefits right away: Reduce Late or Default Payments Patient statements that are designed to highlight important informa...

Difficulty paying healthcare bills has adverse effects on both patients and providers. Not only do unpaid bills delay the hospital’s revenue collection, but out-of-pocket costs and patient payment anxiety can dissuade patients from seeing a doctor entirely. Even in 2019 before the Covid-19 pandemic, up to  33% of Americans reported  that either they or a family member had delayed treatment for a medical condition because of costs (that’s the highest this percentage has been in at least the last 20 years). In order to reduce patient payment anxiety, a healthcare system must understand the patient’s struggle and adapt their services accordingly. Ensuring financial communications offer a clear pathway to a variety of payment options can reduce patient confusion and speed up the payment process. Although taking a consumer-first approach to service is typically a retail strategy, more and more healthcare providers are considering this method in an attempt to ease the process for pa...

Telehealth, which refers to the provision of healthcare services remotely using telecommunication technologies (e.g., voice or video calls,) has become increasingly popular thanks to  benefits  such as: Improved access to care, especially for patients in remote areas or who require specialized care. Cost efficiency, particularly for the management of chronic conditions. Improved service quality, better outcomes, and higher patient satisfaction. As patient demand is rising, more healthcare providers are offering telemedicine services. If you’re offering telehealth services at your facility, there are a few things you need to know when setting up the telehealth billing process so you can deliver the best patient experience while avoiding errors and misunderstandings. Here are seven best practices for telehealth billing recommended by the American Academy of Pediatrics (AAP): 1. Keep Detailed Records You should have accurate documentation of each patient encounter, including the ...

5 reasons why publicizing your rates can help attract more patients and reduce costs The  hospital price transparency rule  took effect on January 1, 2019. Under this regulation, all hospitals need to publicize their rates for every service and item by posting price listing online in machine-readable formats. The price transparency rule is designed to help patients understand their potential financial liability (e.g., out-of-pocket charges) when seeking services or treatments from hospitals and provide the resources so they can compare charges. This new rule also empowers patients to take better control of their medical expenses when shopping for care so they can maximize the value of high-deductible plans and health savings accounts. Some providers are nervous about posting their prices online, which is understandable in today’s competitive healthcare industry. However, besides empowering patients, this new rule on price transparency can also benefit healthcare p...