The Power of Patient Text Reminders
Competing for your patient’s attention is difficult. Between constant spam calls and emails, many of today’s consumers ignore communication attempts from businesses. Not only is spam on the rise, but reading through mail or returning a collection call is a time-consuming task that many avoid. Additionally, the uncertain healthcare landscape has made medical care more stressful than ever before. Patients are especially concerned about visiting doctors in person and the rising costs of treatment. To help patients feel comfortable again, medical practices are exploring new ways to communicate effectively, a key step in improving the overall care process. Because nearly all American adults (97%) own a cellphone and use text messaging, practices are taking advantage of this communication tool and implementing text message alerts and reminders for healthcare visits and payments. Patient Text Reminders Patient text message reminders are used to communicate announcements, remind and confir