MailMyStatements Blog

  Your company has an awesome service. Your existing clients are, hopefully, “happy campers.” Why? Because your onboarding experience is unique, flawless, and responsive to each client’s needs. The transition from onboarding to “satisfied long-term client” is smooth, leaving the client with the sense that their business is better because of the successful and ongoing relationship you have facilitated. Getting a new client to say “YES” is just the beginning If the next steps in building the client r e lationship fail to create confidence and trust, buyer’s remorse may be knocking at your door. It’s easy to think that buyer’s remorse is about the purchase of a car, a house, or a designer purse or outfit on a now regrettable whim. But a new corporate client can experience the same type of regret or remorse. It’s important to remember that the person who agreed to this new arrangement put their assessment of the value of your services on the line with their higher-ups. If the onboarding ex

Does your practice offer customized patient billing options to support various demographic preferences? Understanding how each generation prefers to receive and communicate regarding payment statements and other key documents can potentially boost your ability to collect client balances. Reviewing the Research on Generational Patient Billing Preferences While many healthcare practices assume that paper is paramount for seniors and digital drives payments by millennials, the research we explore below provides insight beyond these basic assumptions. The data on digital patient billing According to a 2020 study, patients across all age groups have increasingly  opted into digital notifications . The researchers used these generational categories developed by the Pew Research Center: Gen Z (1997–2003) Millennials (1981–1996) Gen X (1965–1980) Baby Boomers (1946–1964) Silents (1928–1945) Study data indicated that all but one of these groups receive 48% of patient billing notifications by te