MailMyStatements Blog

Telehealth, which refers to the provision of healthcare services remotely using telecommunication technologies (e.g., voice or video calls,) has become increasingly popular thanks to  benefits  such as: Improved access to care, especially for patients in remote areas or who require specialized care. Cost efficiency, particularly for the management of chronic conditions. Improved service quality, better outcomes, and higher patient satisfaction. As patient demand is rising, more healthcare providers are offering telemedicine services. If you’re offering telehealth services at your facility, there are a few things you need to know when setting up the telehealth billing process so you can deliver the best patient experience while avoiding errors and misunderstandings. Here are seven best practices for telehealth billing recommended by the American Academy of Pediatrics (AAP): 1. Keep Detailed Records You should have accurate documentation of each patient encounter, including the ...

5 reasons why publicizing your rates can help attract more patients and reduce costs The  hospital price transparency rule  took effect on January 1, 2019. Under this regulation, all hospitals need to publicize their rates for every service and item by posting price listing online in machine-readable formats. The price transparency rule is designed to help patients understand their potential financial liability (e.g., out-of-pocket charges) when seeking services or treatments from hospitals and provide the resources so they can compare charges. This new rule also empowers patients to take better control of their medical expenses when shopping for care so they can maximize the value of high-deductible plans and health savings accounts. Some providers are nervous about posting their prices online, which is understandable in today’s competitive healthcare industry. However, besides empowering patients, this new rule on price transparency can also benefit healthcare p...

In today’s healthcare climate, patients have more options than ever. The internet simplifies the res e arch process, allowing patients to compare practices based on reviews, prices, and services. In addition to increasing competition, the patient’s financial responsibility is rising (they are now  accountable for 30%  of healthcare revenue), which makes the healthcare organization selection significantly more important to the patient. So how can your practice stand out against the competition? Providing superior services is the most effective way to benefit practice — patient relationships and ease the stress of the healthcare process. Let’s look at eight ways your practice can improve the medical experience and impress patients: 1.  Unique Billing Statements Nearly all collection statements look the same: a monochrome document with little to no images. Creating an intelligent design for patient billing statements and optimizing them for payments will decrease overhead an...