When to Use Paper and Digital Formats for Patient Communications
It’s the end of the month once again, which means it’s time for your office to distribute bills to y o ur patients. You know your younger clients probably prefer patient communications in the form of an eStatement with digital payment options . But you also work very closely with the assisted living facility in your neighborhood — are your 70-year-old patients going to be able to understand a digital statement? And if so, are they going to know how to pay for their visit with something other than a check? And which option will be easier for your patients who speak limited English? When it comes to paper vs. digital patient communications, which is better? To summarize, it still depends. Even in the 21st century, when it seems as though everything is digitized, there are many circumstances in which paper statements are a great choice. While emails and online patient portals are a more instantaneous form of patient communications, paper documents are still easier ...