MailMyStatements Blog

  As the healthcare system is shifting its focus to value-based care and more patients are paying for their treatments out-of-pocket, medical practices need to optimize the patient experience and improve patient outcomes to attract and retain more patients. Patients now expect a healthcare experience akin to their interactions with other consumer brands or services. The ability to provide an outstanding patient experience will be the key to increasing revenue for healthcare providers in the years to come. What’s the Patient Experience? The patient experience encompasses the many interactions patients have with the healthcare system (e.g., health plans, doctors, nurses, front-office staff). It covers various aspects like healthcare quality, patient satisfaction, health outcomes, and convenience of care. To ensure a satisfactory patient experience, healthcare providers need to focus on more than what happens when patients are in their facilities. The interactions before and after the...

Despite the benefits of color inkjet technology and an eye-catching colorized statement, the majority of providers have yet to switch to color patient statements. In fact, a recent study from Madison Advisors shows that 75% of service providers’ total image volume remains printed in monochrome. There are many reasons that service providers still use monochrome for customer communications and statements. Providers may still be working with dated software systems that inhibit the ease of transition to color printing, and many company decision-makers may not be willing to pay for the costs associated with color printing. However, unread statements can rack up a significant bill, too. Because postage expenses represent between 67% and 75% of the total cost associated with sending paper mail, service providers can’t afford to have their mailings go unopened or unanswered by their customers. The initial cost of transitioning to color printing can be daunting, but the potential return on inve...