MailMyStatements Blog

Are you part of the  nearly 100%  of healthcare providers that still use only paper to communicate with patients? If yes, you may also fit in with the majority who cites patient payment collections as one of their top  revenue cycle management concerns. While the use of paper is generally becoming outdated, it still holds an important place in the healthcare industry and will likely remain the main form of patient-practice communication for many more years. In contrast, although technology-driven communication and  payment methods  are gaining popularity throughout the healthcare industry, adoption is still surprisingly low. Using a combination of both channels (paper and digital) may be the most successful way to effectively communicate with patients and encourage payments. What Does Omnichannel Mean? If you’re unfamiliar with the latest healthcare buzzword, omnichannel billing encompasses the idea of using varied channels to effectively reach an audience. Like...

Staying in touch with consumers and making them feel part of a larger conversation is a key component in building trust. State and federal regulations may also require providers to keep all parties up-to-date on new policies and procedures. Sending updates and notices alongside monthly patient statements can help providers meet these goals while saving time and money by sharing envelope space.  Statement inserts  are included with standard monthly mailings and can be as simple or complex as needed. One of the main benef i ts of using inserts is the ability to reach vast numbers of consumers through an established route. However, printing, preparing, and mailing thousands of inserts can be time-consuming. Using third-party mailing services to send the inserts while ensuring your message is concise can make the process more streamlined. Patients receiving mailed statements are already positioned to focus their attention on the information provided in the packet. By adding supple...