MailMyStatements Blog

A simple guide to ensuring your dental billing service assists in increasing revenues while improving patient-practice relationships If improving your dental billing service is not currently included in your 2020 goals, you should probably consider prioritizing it. Faulty or insufficient billing systems are a leading contributor to decreasing patient collections, resulting in less dental practice revenues. Although overhauling your current billing service seems daunting, you can actually make multiple improvements all at once! Let’s breakdown six steps to revamping your dental billing service: Step 1: Enhance Your Dental Billing Statements Did you know that the  design of your dental billing statement  contributes to patient reception of information? Enhancing the look with carefully designed tools like color and attention-grabbing boxes helps the patient to understand their financial obligation. Increased patient understanding decreases the number of resour...

How to Design a Billing Statement That Will Help You Retain More Patients As the healthcare system is shifting toward a more consumer-driven environment, providers need to adjust to the many changes in patient care and medical practice management. The patient-focused approach means you need to design a system that puts patients’ needs, preferences, and behaviors at the center of the healthcare experience. A carefully designed user journey that delivers an outstanding patient experience is the key to attracting new patients and retaining existing ones. When patients are holding medical practices to the same standards as other consumer services, you need to ensure that every touchpoint meets their expectations. One patient touchpoint that often gets overlooked is the patient billing statement. Tugged at the end of the patient’s journey, it’s often treated as an afterthought. However, if you want patients to be satisfied with their entire experience and return to your...

As of early 2018,  30 percent  of healthcare services have become patient financial responsibility. That makes them the third largest payer group in the U.S., trailing only Medicare and Medicaid. Unfortunately for providers, patients are also the least likely to make good on their financial responsibility. As the rising cost of healthcare continues to be transferred to the patient, healthcare providers must find a way to ensure that they are receiving compensation for their services. Here are some of the reasons why  patients are owing more  — but paying fewer — of their bills than ever before. Unaffordability and Increasing Patient Financial Responsibility Patient out-of-pocket costs for healthcare rose by  14% in 2018  alone, a trend attributed largely to the rising utilization of high-deductible health plans.  Consumers are struggling  to find a way to afford the rising cost of healthcare and often opt for these higher deductible...