MailMyStatements Blog

Most healthcare practices consider medical statement design an afterthought. Patient invoices are rarely optimized for the collection of patient financial responsibility. Poorly designed healthcare bills result in lower payments received, higher collection costs, and poor revenue cycle management. Designing statements from the ground up with a focus on maximi z ing patient payments can keep your patients happy and cash flow positive. Giving patient billing statements an intelligent  design  and optimizing them for payments will decrease overhead and administrative costs while increasing profit and soothing a troubling revenue management cycle. Here are some medical statement design tips to help you increase your collections without increasing costs. Personalize Your Medical Statement Each individual patient is unique, and a one-size-fits-all billing approach will only increase the time balances sitting in patients’ accounts receivables. It is important to personalize each stat...

While the majority of industries have already gone digital, the healthcare sector lags behind in adopting new technology. This news still comes as a surprise to many, especially considering how important technology is to consumers. In fact,  87% of patients  want access to a patient portal, while only 29% of practices have established this option. Patient portals enhance the patient experience in many ways, varying from healthcare record access to providing the ability to make payments. This simple payment option yields a greater financial return for practices — but why? Ultimately, these portals make it easier for patients to understand and handle their financial responsibility. “Increased patient portal adoption impacts business results, including higher average patient pay yield, an increase in patient accounts receivable and reduced accounts sent to collections.” Josh Gray VP of athenahealth’s athenaResearch Let’s examine six ways patient portals ease the pa...

The healthcare industry faces a great deal of uncertainty entering 2022. Although it’s hard to predict the future of government regulations or other major health concerns like COVID19, you do have control over modernizing your patient billing statements and payments to better fit industry demands and help ease stress for patients. Implementing new systems is easy, and can bring an array of benefits to any healthcare practice for the new year. 1. Implement a Fresh, Colorful Patient Billing Statement Most people do not enjoy rece i ving medical bills. However, your practice can make patient statements more  visually appealing,  helping the customer to feel better about their healthcare experience. Clear, concise, and even  colorful statements  help effectively communicate the correct message to patients, eliminating billing confusion. In fact,  61% of patients are confused by their medical bills . Oftentimes, confusion results in delayed or no payment- a costl...